Customer Service Executive (f/m/d) - German Speaking

CUSTOMER SERVICE EXECUTIVE (f/m/d) - German Speaking

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our ‘about us’ page on our website!

OVERVIEW

As our Customer Service Executive (f/m/d) you will use your strong communication skills and passion for people and sports to support our partners in the DACH market to grow their businesses and to use the Eversports Manager in the most efficient way. In this role you will be involved in all department projects of the Customer Care Team and specialize either in client activation or client support depending on your skillset and preferences. During the onboarding and training by our specialists, you will quickly take over responsibility and manage your own projects  and contribute with your personal impact to our mission to "make sports happen".

Full time (35 hours per week with every second week one day off)

Planned start: As soon as possible

VIENNA, Austria

YOUR TASKS

• After your onboarding you will either specialize in

  • Onboarding and Activating new clients to the Eversports Manager or

  • Supporting our existing clients via all support channels such as the ticket system, in writing via live chat, and by video calls

• Maintain the relationship with onboarded clients and be the person of contact for any questions or inquiries

• Be involved in Customer Care projects and initiatives as well as keep our existing customers engaged

• Support in business intelligence projects to ensure data quality in our database

• Maintain and continuously improve the online helpdesk ensuring the content is up to date, relevant and easy to use

• Help out in different daily tasks and ad hoc tasks in the customer care department (e.g. customer imports) 

YOUR PROFILE

• Whether you are fresh out of school, an enrolled student, looking for a change of direction or else, doesn't matter so much for us, but motivation and proactive attitude matter

• Excellent communication skills and confidence in supporting B2B partners

• Fluency in German and strong English skills, both verbal and written

• Dutch or French language skills are a plus

• IT affinity and very good knowledge of MS Office / Google Workspace

• Positive mindset and  strong interpersonal skills

• Reliability, attention to details and solution-orientation

WHAT'S IN IT FOR YOU?

At Eversports, we believe in transparency, so here is the fine print: for this position we will offer a minimum base salary of EUR 2.250 monthly gross (EUR 31.500 gross yearly), based on a full-time basis of 35h.

• Embrace the freedom of flexible, no core hours and take charge of your own schedule 

• Experience the best of both worlds with our hybrid work setup – work from your cozy home office or your own personal desk

• Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it

• Enjoy a full-time, 35-hour work week, with every second Friday off

• Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports – it's time to have fun while staying fit!

• Invest in yourself with a €500 training budget and 5 extra vacation days for further trainings and self-improvement

• Explore your areas of interest during our quarterly “Day to explore”

• Embrace innovation with state-of-the-art equipment, with an Apple MacBook

• Enjoy our monthly company lunch completely organized and paid by the company

• Join our after-work (sport) activities and exciting cross-national team events

• Last but not least, be a part of the passionate, international, innovative and, of course, sporty team – let’s make work feel like play!

At Eversports we acknowledge and value the strength in diversity which is why we have 90 employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation. 

We look forward to hearing from you!